Terms and Conditions

This website is owned by Team Dillon Coaching Limited, a company registered in England with company registration number 06514909. We use the words ‘we’, ‘our’ and ‘us’ to refer to Team Dillon Coaching Limited throughout these terms and conditions.

Terms & conditions of our website

We sell products to you subject to these terms and conditions. By using our website, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website.

PRIVACY & COOKIES
Our privacy and cookies policy can be found here. This supplements these terms and conditions, and by using our website, you will be deemed to have accepted our privacy and cookies policy.

YOUR ACCOUNT
If you create an account on our website, it is you responsibility to ensure the confidentiality of your account and password and to ensure that no unauthorised persons have access to them. You agree to accept all responsibility for activities that occur under your account and password. You should let us know immediately if your account or password has been compromised. We shall not be liable for any loss or damage arising from your failure to protect your account and password.

ERRORS
We endeavour to provide accurate and reliable information on our website, but there may be occasions when errors occur. If a pricing or stock error has been made, we reserve the right to suspend your order and contact you to ask if you wish to continue with the order at the correct price or revised delivery date. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

COPYRIGHT
Unless otherwise noted, the design and content featured on our website are intellectual property that is owned or licensed by us. Our website is intended solely for your personal non-commercial use and any use of its content for purposes other than personal non-commercial use is prohibited without our prior written permission.

ACCESS
Accessing our website is done at your own risk. We shall not be liable for damages or losses that you may incur from you use of our website or inability to access it.

PRODUCT APPEARANCE
We try to display our products as accurately as possible, but colours may be subject to shade variations and the capabilities of the equipment you use to view our website may also affect the colours you see on the screen.

Terms & conditions of sale

ORDER ACCEPTANCE
Your order on our website constitutes an offer to us to purchase the goods in your basket. Placing an order does not constitute a contract with us until we confirm by email that the products have been dispatched.

When you place an order, we will send an order acknowledgement email with details of the products you have ordered. This is not an order confirmation or order acceptance notification.

When your products have been dispatched, we will send you a dispatch confirmation email.

Order acceptance and completion of the contract between you and us will take place on the dispatch of your products.
We reserve the right not to accept your order for any reason whatsoever including, but not limited to, payment problems, stock availability or price error.

DELIVERY
Orders are shipped within 48 hours Monday – Friday 8am – 5pm wherever possible. We use the following carriers to deliver our orders: UPS, FedEx and DHL.

Delivery charges will only be refunded if you cancel your contract within seven working days from the receipt of your goods. See Cancellation for more details.

DELIVERY COSTS
The rate charged for the delivery of your order is based on the products selected and your location. Before the final checkout page you will be shown what the cost of delivery will be, and you will have a chance not to place your order.

INTERNATIONAL DELIVERY
If your delivery address is outside the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.

ORDER STATUS
The status of your order can be viewed online in the ‘My Account’ section if you chose to register on our website before completing your order.

CANCELLATION
You may cancel your order immediately after placing it by emailing shop@teamdilloncoaching.com. If your products have already been dispatched, you can cancel your contract within seven working days of receipt of your goods for a full refund including the original delivery charges by following our returns policy.

RETURNS PROCEDURE
If you wish to return unwanted, faulty or damaged goods, you must return them by post or courier. Your items must be in original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days from the day you received your goods. Refunds will be made via the original payment method used. To request a refund you should follow the below procedure:

  1. Email shop@teamdilloncoaching.com to request a refund and we will assign you a tracking number.
  2. Mail your returned item to:
    Team Dillon Coaching
    4 High Street,
    Ringstead,
    Kettering,
    Northamptonshire.
    NN14 4DA
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

RETURN EXCEPTIONS
Clothing that has been worn, used, washed or altered will not be accepted for return or exchange.

RETURN SHIPPING
We will refund the original delivery charges that you paid on the order if you cancel your contract with us within seven working days from receipt of your goods. However, we will not refund the delivery cost of you returning the goods to us. Otherwise, delivery charges will only be refunded if the items are faulty, damaged or incorrect.

EXCHANGES
If your item is in like-new condition, you may exchange it for a different size. You will have to pay the delivery cost of returning the item to us. Follow the returns procedure, but include a written request for the exchange stating the size required.

EVENTS BEYOND OUR REASONABLE CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

General terms

LIABILITY
To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.

WAIVER
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

SEVERANCE
If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.

UPDATES AND AMENDMENTS
These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.

GOVERNING LAW AND JURISDICTION
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.

CONTACT
For any enquiries or information about our products or your orders, please contact us via email at shop@teamdilloncoaching.com.

Our company details are:
Team Dillon Coaching Ltd
Registered Office: Stag House, Old London Road, Hertford, Hertfordshire, SG13 7LA United Kingdom 
Registered in England, Company registration number: 06514909